EchoMP Credits Terms of Use

• Credits have no cash value and are not legal tender.
• Credits are non-transferable between accounts.
• Credits cannot be sold, traded, or exchanged outside EchoMP.
• Credits do not constitute property or a financial asset.

• Subscription grants. Paid plans include a monthly credit allowance, refreshed at the start of each billing cycle.
• Top-up packs. One-time credit packs that stack on top of your monthly allowance.
• Promotional grants. Free credits EchoMP may issue from time to time.

We offer refunds on unused credits in the following circumstances:

• Top-up packs. If you purchase a credit pack and have not used any of those credits, you may request a full refund within a reasonable window (typically 14 days from purchase). If you have used some of the pack, only the unused portion is refundable; used credits are non-refundable.
• Subscription credits. Monthly subscription credits are part of an ongoing service. If you cancel mid-cycle, you keep access for the remainder of the paid period and any unused credits from that period are not separately refundable.

Used credits — meaning credits already spent on messages, voice replies, persona creation, or any other priced action — are non-refundable. Where local consumer-protection law grants you additional refund rights, those rights apply and are not limited by this section.

Refund requests can be sent to billing@echomp.app.

Each priced action — including live face-to-face interactions with a persona (1:1 calls, meetings, and other supported live interaction formats), persona creation, and voice cloning — has a credit cost shown on our Plans & Credits page.

Creator-paid live face-to-face interactions (where you use your own persona, including shareable links you publish) are charged to the creator at a flat rate per minute of connected interaction time (currently five (5) credits per minute), deducted from your credit balance. Partial minutes are rounded up, with a one-minute minimum per session.

Shareable link deposits. Creating a shareable creator-paid link places a refundable hold of three hundred (300) credits on your balance. The hold is returned to your balance when you revoke the link. The hold is not a payment and is separate from the per-minute credits consumed by interactions on that link.

Viewer-paid live face-to-face interactions (where a viewer pays to interact with someone else's persona) are billed to the viewer in cash through the checkout flow at the creator's published per-minute price. Viewer-paid interactions are not additionally billed in credits — the per-minute price is the only charge for that session, and platform fees are taken out of that same amount as described in the Creator Earnings Terms.

Custom persona appearances (custom face avatars used for live face-to-face interactions) are included with certain plans — Pro includes none, Premium includes one, and Enterprise includes five. Additional custom persona appearances beyond the plan allowance are available as a paid add-on subscription at $44.99 per extra appearance per month.

Voice cloning is available on eligible plans, which include up to three cloned voices per persona. Additional cloned voices beyond that allowance are charged at four (4) credits per extra voice per month. Cloned voices are used within the Services (for example, as your persona's voice during live face-to-face interactions) and are not sold as standalone text-to-speech.

We may change the credit cost or price of any action at any time. Pricing changes apply to future actions only and do not reduce credits you already hold. We will keep the current price list public on the Plans page.

Paid subscriptions renew automatically at the end of each billing period at the then-current price until you cancel. You can cancel your subscription or change plans at any time from your account settings.

Grace period on cancellation or downgrade. If you cancel your subscription or downgrade to a lower tier, the change does not take effect immediately. Instead:

• Your current plan, its monthly credit allowance, and any tier-specific features remain active through the end of the billing period you have already paid for.
• Subscription credits granted for the current period stay usable until that period ends. Unused subscription credits are not refunded in cash and do not roll over once the period closes.
• Top-up credits you have purchased separately are unaffected by cancellation or downgrade and remain on your account under section 6.
• At the end of the current period, the cancellation takes effect (account reverts to the free tier) or the downgrade applies (lower tier and its credit allowance begin).

Material changes to subscription terms. If we make a material change to the subscription terms (including price changes, changes to what each subscription tier includes, or changes to these Credits Terms that materially affect paying subscribers), we will notify you in advance by email and in-app. If you do not want to continue under the revised terms, you can cancel from your account settings before your next billing period begins.

• Purchased credits do not expire while your account remains in good standing.
• Promotional credits may expire after a set period; the expiry will be disclosed at the time the promotion is offered.
• Credits may be forfeited if your account is closed, suspended, or terminated for violations of our Terms & Safety, including fraud, abuse, or chargeback activity.

Personas you create on EchoMP exist only while your account is in active paid standing or actively using the free tier in accordance with our Terms. If your paid subscription lapses and your account no longer qualifies for the features used by your personas:

• your personas may be deactivated or deleted,
• other users who were chatting with your public personas will no longer be able to message them, and
• persona data, conversation history, and uploaded media may be removed in accordance with our Privacy Policy.

EchoMP personas are not portable. There is no export of a persona to another platform or to a standalone runtime. Persona functionality only exists through EchoMP.

You must be at least 16+ years old, or as required by law in your jurisdiction, to purchase credits or maintain a paid subscription. Purchases are subject to applicable jurisdictional restrictions and applicable tax.

For billing questions, refund requests, or subscription concerns: billing@echomp.app.