EchoMP Privacy Policy

EchoMP (“EchoMP,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, process, store, and protect information when you access or use EchoMP’s websites, applications, artificial intelligence services, avatar services, voice services, video services, communication services, and related products and features (collectively, the “Services”).

By using the Services, you acknowledge that your information may be collected, processed, and used as described in this Privacy Policy.

We may collect information directly from users, automatically through the Services, and from third-party providers.

Account Information

When creating an account, we may collect:

• name;
• username;
• email address;
• password credentials (stored securely);
• profile information;
• subscription information;
• billing-related information.

Profile Information

Users may choose to provide:

• profile photos;
• avatars;
• biographies;
• social media links;
• professional information;
• business information;
• public profile content.

Customer Content

We may collect content submitted through the Services, including:

• prompts;
• messages;
• conversations;
• documents;
• PDFs;
• knowledge files;
• uploaded text;
• uploaded images;
• uploaded videos;
• uploaded audio;
• persona instructions;
• memory information;
• training materials;
• configuration data.

Voice, Image, and Avatar Data

Users may upload or generate:

• voice samples;
• photographs;
• images;
• videos;
• likenesses;
• avatar content;
• synthetic media content.

Such content is processed to provide the Services requested by the user.

Certain Services may include:

• face-to-face interactions;
• live avatar interactions;
• voice interactions;
• video interactions;
• messaging interactions.

To provide these Services, information may be processed including:

• audio streams;
• video streams;
• messages;
• voice data;
• avatar data;
• communication metadata;
• session information.

EchoMP does not guarantee that all live interactions are retained, recorded, or stored.

Where recordings or logs are retained, retention periods may vary based on operational, legal, security, moderation, or support requirements.

Users are responsible for complying with applicable recording, consent, disclosure, privacy, and communications laws.

When users access the Services, certain information may be collected automatically.

This may include:

• IP address;
• device identifiers;
• browser information;
• operating system information;
• language settings;
• usage statistics;
• interaction history;
• performance information;
• error logs;
• diagnostic information;
• referral information;
• session information.

This information helps us operate, secure, improve, and troubleshoot the Services.

We may use information to:

• provide and operate the Services;
• create and manage accounts;
• authenticate users;
• process subscriptions and payments;
• generate AI responses and outputs;
• create avatars and voice experiences;
• facilitate face-to-face interactions;
• provide customer support;
• improve user experience;
• monitor platform performance;
• investigate abuse or misuse;
• enforce policies;
• protect users and the Services;
• comply with legal obligations;
• communicate with users.

EchoMP does not currently use private customer content, conversations, uploaded files, persona knowledge, memories, or account data to train EchoMP-owned artificial intelligence models.

However, EchoMP utilizes third-party service providers and artificial intelligence providers to deliver portions of the Services.

The collection, processing, retention, and use of information by such providers may be governed by their own terms, privacy policies, and practices.

Users are encouraged to review applicable third-party policies where relevant.

EchoMP may update its practices regarding artificial intelligence development, model training, or service improvement in the future. If material changes occur, EchoMP will update this Privacy Policy and provide any notices required by applicable law.

EchoMP may engage third-party providers to assist in delivering the Services.

Depending on the Services used, such providers may include:

• payment processors;
• artificial intelligence providers;
• voice generation providers;
• avatar providers;
• video generation providers;
• hosting providers;
• infrastructure providers;
• cloud providers;
• authentication providers;
• analytics providers;
• customer support providers;
• security providers.

Information may be shared with such providers where reasonably necessary to operate, secure, maintain, improve, or deliver the Services.

EchoMP does not control the privacy practices of independent third-party providers and encourages users to review their applicable policies.

EchoMP retains information for as long as reasonably necessary to:

• provide the Services;
• maintain accounts;
• support AI Personas;
• fulfill legal obligations;
• prevent fraud;
• investigate misuse;
• resolve disputes;
• enforce agreements;
• maintain security;
• operate backup and disaster recovery systems.

Retention periods may vary depending on the type of information, applicable legal requirements, operational needs, and user activity.

When accounts are deleted, certain information may remain in backup systems, archives, logs, security records, compliance records, fraud-prevention systems, or disaster recovery systems for a reasonable period.

EchoMP may permanently delete information that is no longer required for legal, operational, security, or business purposes.

EchoMP may use cookies, local storage technologies, pixels, analytics tools, and similar technologies to:

• authenticate users;
• remember preferences;
• improve functionality;
• measure performance;
• analyze usage patterns;
• maintain security;
• troubleshoot technical issues;
• improve user experience.

Users may modify browser settings to limit or disable certain cookies, although doing so may affect functionality of the Services.

EchoMP may utilize third-party analytics providers to better understand how users interact with the Services.

Depending on applicable law, users may have the right to:

• access personal information;
• request correction of inaccurate information;
• request deletion of certain information;
• request restriction of processing;
• object to certain processing activities;
• request portability of information;
• withdraw consent where processing is based on consent.

EchoMP may request verification of identity before processing requests.

Certain rights may be limited by legal obligations, security requirements, fraud-prevention needs, contractual obligations, or other lawful exceptions.

EchoMP may process, store, transfer, or access information in multiple jurisdictions.

Information may be processed by service providers, infrastructure providers, cloud providers, payment processors, artificial intelligence providers, and other authorized providers located outside a user’s home jurisdiction.

By using the Services, users acknowledge that information may be transferred to and processed in jurisdictions that may have privacy laws different from those of their place of residence.

Where required by law, EchoMP will take reasonable measures to implement appropriate safeguards for international data transfers.

Canadian Privacy Rights

Users located in Canada may have rights under applicable Canadian privacy laws, including rights relating to access, correction, and accountability.

EchoMP will respond to requests in accordance with applicable Canadian privacy requirements.

European Economic Area (EEA), United Kingdom, and Similar Jurisdictions

Where applicable, users may have rights under GDPR, UK GDPR, or similar laws, including rights relating to:

• access;
• correction;
• deletion;
• restriction;
• objection;
• portability;
• withdrawal of consent.

Users may also have the right to lodge complaints with applicable supervisory authorities.

California and Other U.S. State Privacy Laws

Residents of California and certain other jurisdictions may have additional rights regarding access, deletion, correction, and disclosure of personal information as provided under applicable law.

EchoMP will honor applicable legal requirements to the extent required.

EchoMP implements reasonable administrative, technical, and organizational safeguards designed to protect information from unauthorized access, disclosure, alteration, misuse, or destruction.

However, no security system can guarantee absolute security.

Users acknowledge that internet transmissions, electronic communications, cloud services, and third-party systems involve inherent risks.

EchoMP cannot guarantee that unauthorized access, cyber incidents, security breaches, or other security events will never occur.

Users are responsible for maintaining the security of their own devices, credentials, accounts, and communications.

EchoMP is not intended for children under the minimum age permitted by applicable law.

Users must satisfy the eligibility requirements set forth in the Terms of Service.

EchoMP does not knowingly collect personal information from children in violation of applicable law.

If EchoMP becomes aware that information has been collected from a child in violation of applicable law, EchoMP may take steps to remove the information and terminate the associated account.

Parents or guardians who believe a child has provided information improperly may contact EchoMP.

EchoMP may modify this Privacy Policy from time to time.

When material changes are made, EchoMP may provide notice through the Services, by email, or through other reasonable means where required by law.

Continued use of the Services following the effective date of an updated Privacy Policy constitutes acceptance of the revised policy to the extent permitted by law.

Questions, requests, or privacy-related concerns may be directed to:

Privacy Officer
EchoMP
privacy@echomp.app
https://echomp.app

Users may also contact EchoMP regarding:

• privacy requests;
• data access requests;
• correction requests;
• deletion requests;
• compliance concerns;
• security concerns.